General Terms and conditions

This is a user-friendly short version of the GTCs. The full version can be found here.

1. Collection of data

The collection of data, a.o. personal data, is part of the user experience on this website.
According to the new GDPR (= General Data Protection Regulation), you are entitled to receive information about Your collected data, to obtain a correction, to request a cancellation, to file an opposition and to claim the right to limited processing. We take your concerns very seriously. If you would like to claim any of the rights above, please contact our company:

+43 (0) 5254 2269 300

Further information on the use of data can be found in our Privacy Policy and in the Terms of Use.

2. Reservation & Booking

Reservations are considered binding upon receipt of a deposit. The deposit can be paid by bank transfer or credit card. Otherwise, the general provisions of the Austrian hotel regulations apply.

3. Payment options

We accept cash, American Express, Visa and Euro/Mastercard.

4. Arrival & Departure

On the day of arrival apartments will be availablearound 3 p.m. Please inform us if you will arrive after 6 p.m. On the day of departure, rooms and suites must be vacated by 10 p.m. We will charge 100% of the price of the reserved stay for late arrivals or early departures. We suggest our travel cancellation coverage.

5. Cancellation

For reservations cancelled up to 60 days prior to the date of arrival 30% of the reserved stay will be charged. Otherwise 100% of the total price of the reserved stay will be charged.

We recommend the sign of a cancellation insurance. We are happy to offer you a travel cancellation insurance.

6. Animals

Pets are allowed on request.